Call centers: locked-down desktops at scale.
Standardize thousands of agent desktops on a stateless substrate that can't be tampered with or take data home; reset clean at the end of each shift.
Thousands of agents, sensitive data, high turnover.
Contact centers run vast fleets of near-identical desktops touched by a rotating, high-turnover workforce that handles customer records, payment data, and PII all day. Each machine can be tampered with, used to exfiltrate data, or left in a drifted state between shifts. Locking them down hard enough to satisfy compliance, without breaking the agents' tools, is a never-ending standoff.
The pressure points on the floor.
Data exfiltration risk
Agents handle PII and payment data on devices they could copy from.
High turnover
Constant onboarding and offboarding multiplies access and drift.
Shift-to-shift state
Shared desks carry one agent's session into the next.
Lockdown vs. usability
Hardening enough for compliance keeps breaking the agent tools.
Identical, stateless agent desktops.
Can't take data home
No local storage to copy from; nothing persists past the session.
Tamper-proof by design
Any change is erased by the next clean, verified boot.
Reset every shift
Each desk ends clean and starts identical for the next agent.
Onboard instantly
Identity is bound per session, no machine setup per hire.
Local data an agent can carry off the device.
If the endpoint stores nothing, there is nothing for an agent to exfiltrate from it.
Contact-center IT, answered.
How does this help with PCI and PII handling?+
Agent endpoints retain no customer or payment data at rest. The device stops being a place sensitive data accumulates, which shrinks both your exfiltration risk and your device-level compliance footprint.
Does onboarding get faster?+
Yes. There's no per-machine setup, identity binds to the session, so a new agent signs in to a clean, fully configured desktop immediately.
Will agent tools and softphones work?+
Yes. ZeroCore runs your authorized agent applications locally and statelessly.
“Every desk starts identical and ends clean. There's nothing on the machine for an agent to take with them.”
See the stateless endpoint on your own hardware.
Flash an idle machine into a live endpoint and run your real workloads. You buy no hardware and sign nothing.